Fields with * are required

Everything you need to know

Frequently asked questions

In our FAQ you will find the most frequently asked questions about our online shop.

1. How can I place an order in the LEAB online shop?

Please note that we only deliver to Germany! Customers from outside Germany please call +49 462197860-0.

An order can be placed in our online shop with a customer account. You can register here.
Alternatively, a registration or login is required if you order an item in the shopping basket for a fee.
Our shop is aimed exclusively at companies as well as public authorities and organisations responsible for security. Orders from private individuals are not accepted.
On the individual item pages, you can place the products in your shopping basket by clicking on the button “Add to shopping basket”. Any number of different items can be placed in the shopping basket. You can enter the desired number of items in the shopping basket.
The order is initiated by clicking on “Pay”. It is at this point at the latest that you will be asked to register as a customer or, if you already have a customer account, to log in.

2. How do I pay for my items?

All customers may pay with the following payment methods: Sofort Überweisung (direct transfer) and cash on delivery. Under certain circumstances, you may also be offered the “Invoice” option. This is the case, for example, if you are already one of our customers and are maintained by us as an invoice customer in the course of an existing business relationship.

3. When will my order be processed?

Immediately after you have placed a binding order, a non-binding order confirmation will be sent to the email address you entered in your online account.
Usually on the same working day, or at the latest on the following working day, the order confirmation follows, with which we formally accept your order, as well as an invoice. The order is then executed by us and your order is handed over to your chosen shipping provider. A tracking code will be sent to you by email.
You will find the status of your order in your customer account under the menu item “Order status”.

4. I would like to know the location of my order.

You will receive a tracking code from our shipping provider on the same day as your order is placed, or at the latest on the following working day. You can use this code to track the status of your shipment. One exception is when shipping by forwarding agent; in this case we will contact you in good time to clarify the details of a shipment.

5. I would like to change my order. What can I do?

An order may only be changed within a very short period of time after it has been placed. Please call the order processing department on +49 (0) 4621 97860-130. If the shipment is already on its way to you, a change or cancellation is no longer possible.

6. I would like to cancel my order.

An order may only be cancelled within a very short period of time after it has been placed. Please call the order processing department on +49 (0) 4621 97860-130. If the shipment is already on its way to you, a change or cancellation is no longer possible.

7. I have received the goods and would like to return them.

Since we sell exclusively to entrepreneurs within the meaning of section 14 of the German Civil Code (BGB) and assume that you are acting in the exercise of your commercial or self-employed activity when concluding the contract, there is no right of cancellation. Please refer to our General Terms and Conditions on this subject.

8. I have received the goods, but the product is defective or faulty.

Please contact our service department: +49 (0) 4621 97860-120 // Please have the following documents ready: Order confirmation, delivery note and invoice. To ensure rapid handling of a service case, we may need the serial number of the device. You will find this number on the delivery note, on the invoice or on the rating plate of the device.
Please note that you must have an RMA number before returning the item to us. This can be obtained from our customer service via the contact options listed above.

9. I have received a package, but parts of the order are missing or the wrong products have been delivered.

Please contact the order processing department immediately on +49 (0) 4621 97860-130. Have the transaction number ready, you will find it on the order confirmation, the delivery note and the invoice.

10. My registration doesn't work. Who can I contact?

Just give us a call - we are available to answer all your questions about the online shop between 8:00 a.m. and 5:00 p.m. on weekdays. Just give us a call: +49 (0) 4621 97860-0 or contact us by e-mail:

11. What is the watch list?

You may save as many products as you like to your personal watch list. The watch list is available every time you log in. The products can be called up directly from the watch list and placed in your shopping basket.

12. Comparing products

You have the opportunity to compare a maximum of 5 products in order to gain a better picture of what we offer. To place an item on the comparison page, click on the button “Compare” on the right side of the screen below the price on the item detail page. As soon as there are 2 items on the comparison page, you can start the comparison by selecting the “Compare” menu item at the top of the page.

13. Orders from abroad

These are not possible. In order to be able to place an order with our online shop, both the billing address and the delivery address must be in Germany. Please refer to our General Terms and Conditions on this subject . If your company has its headquarters abroad or if you require a delivery to be made abroad, please contact our order processing department on +49 (0) 4621 97860-120.

No results were found for the filter!